Zapiria’s top priority is your satisfaction. You may raise a return request within 48 hours of receiving your order. An unboxing video is mandatory for all return claims. The video must clearly show the sealed package, the entire unboxing process, and the issue.
Product(s) will be eligible for return within 48 hours only if the unboxing video clearly shows that the jewellery item is missing or defective. Returns will not be accepted under any other circumstances.
Please note that refunds are not provided. Eligible orders will receive a replacement product.

To keep your Zapiria jewellery looking its best for a long time, please follow the care tips below to prevent damage and maintain its finish.

Store your jewellery in its original packaging or a soft pouch to help avoid scratches. Keep it away from water and moisture. Avoid hard knocks or impact against surfaces, as this can scratch the metal and may chip the gemstones. Also, remove your jewellery before washing hands, swimming, or applying products such as perfume, hairspray, soap, or lotion these can affect the metal and reduce the life of the plating.